Our included extra services
A hassle-free holiday
In 'Das Kaltenbach' there are a great deal of extras which are included for our guests! Excellent breakfast, wellness, WLan throughout the hotel, baby facilities and everything you need to enjoy a hassle-free and carefree holiday.
- In our double and family rooms healthy breakfast with live cooking is included in the price
- Room service daily in the double and family rooms, apartments and suites cleaned weekly & Chalets
- In the bathroom you will find shower gel & soap of the brand LaLique
- Free Higspheed WLAN throughout the hotel area
- SuitePads as a private tablet - International daily newspapers, Internet, films, games and information
- Personal supervision of our guests with a professional concierge service daily from 8.00 a.m. to 8.00 p.m.
- Bedline, electricity, water, dishwashing liquid and tea towels in all Apartments, penthouse & chalet
- Secure covered car parking area and outdoor parking for your car right outside the hotel
- Free use of the wellness area on the rooftop which has a sauna, infinity pool with a fantastic panorama, quiet room with fire area, nature garden with 5.000 m²
- Sauna towels and towels for the relaxation area and swimming pool, refreshing, tea station and fruits
- Cuddly bathrobe and slippers with bathing bag are provided in the room
- For the children we provide bathrobes sizes 122/128 and 152/158 and slippers
- fitness room with state-of-the-art equipment of the trade mark technogym
- Children's playroom, children's playground and cool forest playground for the youth
- Youth room with curved flat screen TV with X-Box, Touchscreen Fun4Four, Cool Games, Couch and bean bags to chill out
- Complete baby equipment with travel cot, Stokke highchair, diaper pail, baby bath (please specify when making reservation)
- For babies and toddlers, we provide a high quality children's equipment
- Ski depot directly at the valley station of the cable car Hochzillertal with private spin (ski boot dryer and disinfection)
- Heated ski and drying room in the hotel for ski and golf equipment
- Before check-in and after check-out: Possibility of luggage storage, use of the shower in the courtesy area
- Shuttle service from the station Kaltenbach
- NEW! E-Parking Zone with 4 charging stations for e-cars (wallbox) with convenient payment options via credit card and international roaming partners
- Has.To.Be, Blue Corner, ChargeMap, ChargePoint, DigitalCharging Solutions, Freshmile, izivia, Mobilygreen, Route220, ZE-Watt
Additional booking conditions
- When you make a reservation a deposit of 20% of the package price is required.
Your reservation is binding upon receipt of the deposit.
- We would ask you to settle your hotel bill during your stay, or in advance via our bank.
Within the EU transfers may be made without any fees.
- The deposit will of course be deducted from your bill. We accept debit cards and credit cards (Visa, Mastercard).
- Please be aware that we are a non-smoking establishment and pets are not permitted.
- Check-in: 4:00 p.m. – 8:00 p.m. – booked rooms, apartments, suites & and the chalet are available for you from 4:00 p.m. on the day you are due to arrive.
- To make the Check-In easier for you, we would please you to fill in the guestlist and send it to us per E-Mail.
- Check-out: by 10:00 a.m. on the day you are due to depart and use of our courtesy area.
- Courtesy area – you may avail of our suitcase storage area & showers on your arrival day before you check-in and on your departure day after you have checked-out, free of charge. There is also a bathroom there which has a shower with towels and shower gel. This means even on the days you are due to arrive or depart you get to make the most of the day skiing, playing golf or cycling!
- following cancellation fees:
- till 31 days before arrival is the cancellation free of charges (the prepayment would be refund to 100%)
- between 15 to 30 days before arrival - 70 % of the total amount will be charged
- between 4 to 14 days before arrival - 90 % of the total amount will be charged
- between 0 to 3 days before arrival - 100 % of the total amount will be charged
- We recommend hat you take out travel cancellation insurance (www.europaeische.at). The general terms and conditions of the hotel sector apply (AGBH 2006). Place of jurisdiction: Zell am Ziller.