Booking ­information

All the information at a glance

All the information about your stay in the Hotel Kaltenbach can be found here. Should you still have questions we are happy to help.

Booking terms & conditions

  • When you make a reservation a deposit of 20% of the package price is required.
    Your reservation is binding upon receipt of the deposit.
  • We would ask you to settle your hotel bill during your stay, or in advance via our bank.
    Within the EU transfers may be made without any fees. 
  • The deposit will of course be deducted from your bill. We accept debit cards and credit cards (Visa, Mastercard).
  • Please be aware that we are a non-smoking establishment and  pets are not permitted.
  • Check-in: 4:00 p.m. – 8:00 p.m. – booked rooms, apartments, suites & and the chalets are available for you from 4:00 p.m. on the day you are due to arrive. 
  • Check-out: by 10:00 a.m. on the day you are due to depart and use of our courtesy area. 
  • Courtesy area – you may avail of our suitcase storage area & showers on your arrival day before you check-in and on your departure day after you have checked-out, free of charge. There is also a bathroom there which has a shower with towels and shower gel. This means even on the days you are due to arrive or depart you get to make the most of the day skiing, playing golf or cycling!
  • following cancellation fees: no cancellation fess till 5 months, decay of the payment in front till 3 months, 40% of the total agreed price by 1 month before the date of arrival, 70% of the total agreed price by 1 week before the date of arrival, 90% of the total agreed price within the last week preceding the date of arrival
  • We recommend hat you take out travel cancellation insurance ( The general terms and conditions of the hotel sector apply (AGBH 2006). Place of jurisdiction: Zell am Ziller.

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Healthy breakfast

Grandma's buffet breakfast

Enjoying a leisurely breakfast together is one of the loveliest things while you are on holiday. Grandma’s breakfast buffet in the hotel 'Das Kaltenbach' provides a really delicious start to your day.

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Sports and relaxation during your holidays in the alps

In Kaltenbach, Zillertal, there are many highlights throughout the year: the unique mountain scenery turns into a hiking paradise in summer. In winter you can choose one of the numerous pistes. Nature offers countless opportunities for active holidays in Tyrol!


A homely place to stay while you are on holiday

Our stylish double rooms, apartments, suites and chalets are equipped with everything you need for a comfortable and hassle-free stay. Enjoy the holiday offers in the Zillertal valley!