Our inclusive services
A hassle-free holiday
In 'Das Kaltenbach' there are a great deal of extras which are included for our guests! Excellent breakfast, wellness, WLan throughout the hotel, baby facilities and everything you need to enjoy a hassle-free and carefree holiday.
- In our double and family rooms Grandma‘s healthy breakfast is included in the price
- Free use of the wellness area on the rooftop which has a sauna, pool and panorama quiet room with fire area
- fitness room with state-of-the-art equipment
- Children’s play room, children’s play area featuring water games at Jungwald
- Recreation room for teenagers with flatscreen TV, Playstation and bean bags to chill-out on
- Secure covered car parking area and outdoor parking for your car right outside the hotel
- Suite pads - International daily newspapers, Internet, films, games and information
- electricity, water, dishwashing liquid and tea towels in all suites, Apartments & Chalet
- In the bathroom you will find shower gel & soap
- Free WLAN throughout the hotel
- Complete baby facilities with travel cots, high chair, nappy bin, baby bath (please state what you need when making your reservation)
- Room service daily in the double and family rooms, apartments and suites cleaned weekly & Chalets
- Sauna towels and towels for the relaxation area and swimming pool, refreshing beverages in the spa area
- Ski storage area right at the valley station for Bergbahn Hochzillertal with private Spint
(ski shoe dryer and disinfection area)
- Heated ski room and drying room for ski and golf equipment
- Before check-in and after check-out – option to have your luggage stored, use of the showers in the courtesy area
- Personal supervision of our guests with a professional concierge service daily from 8.00 a.m. to 8.00 p.m.
- Shuttle Service from Kaltenbach train station
- Official Mercedes-Benz partnership: From autumn 2015 you can use a brand new GLC SUV. Test drives can be ordered for a small fee of Euro 25 (excluding Euro 5 for fuel per started 50km) at the hotel reception. (please reserve your test drive in advance)
Additional booking conditions
- When you make a reservation a deposit of 20% of the package price is required. Your reservation is binding upon receipt of the deposit.
- We would ask you to settle your hotel bill during your stay, or in advance via our bank. Within the EU transfers may be made without any fees.
- The deposit will of course be deducted from your bill. We accept debit cards and credit cards (Visa, Mastercard).
- Please be aware that we are a non-smoking establishment and pets are not permitted.
- Check-in: 4:00 p.m. – 8:00 p.m. – booked rooms, apartments, suites & and the chalet are available for you from 4:00 p.m. on the day you are due to arrive.
- To make the Check-In easier for you, we would please you to fill in the guestlist and send it to us per E-Mail.
- Check-out: by 10:00 a.m. on the day you are due to depart and use of our courtesy area.
- Courtesy area – you may avail of our suitcase storage area & showers on your arrival day before you check-in and on your departure day after you have checked-out, free of charge. There is also a bathroom there which has a shower with towels and shower gel. This means even on the days you are due to arrive or depart you get to make the most of the day skiing, playing golf or cycling!
- following cancellation fees:
- no cancellation fees till 5 months
- decay of the payment in front till 3 months
- 40% of the total agreed price by 1 month before the date of arrival
- 70% of the total agreed price by 1 week before the date of arrival;
- 90% of the total agreed price within the last week preceding the date of arrival
- We recommend hat you take out travel cancellation insurance (www.europaeische.at). The general terms and conditions of the hotel sector apply (AGBH 2006). Place of jurisdiction: Zell am Ziller.